Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Frequently Asked Questions section of BISTOH Store. Here, you’ll find answers to the most common questions about our platform and services. If you can’t find the information you need, don’t hesitate to contact us through the Contact Us section.

What is BISTOH Store?

BISTOH Store is a platform designed for import companies or occasional importers who meet the minimum requirements to become our customers. We facilitate business-to-business transactions, offering a wide variety of products that you can purchase securely and efficiently.

B2B, or Business-to-Business, refers to commercial transactions conducted between companies. Instead of selling directly to the final consumer, B2B businesses sell products or services to other businesses. BISTOH Store is a platform that connects importers and suppliers from around the world to facilitate these transactions.

To register on BISTOH Store, follow these steps:

  1. Visit our website.
  2. Click on “Register” or “Create Account.”
  3. Complete the registration form with your personal and company information.
  4. Confirm your email by clicking the link sent to your inbox.

To purchase a product on BISTOH Store:

  1. Ensure that you are registered.
  2. Browse our catalog and select the product you wish to buy.
  3. Contact the supplier through the platform for details about the purchase process.
  4. Finalize the purchase following the seller’s instructions.

Yes, you can purchase product samples. Please note that sample prices may differ from bulk prices. Buying samples allows you to evaluate quality before placing a larger order.

At BISTOH Store, we offer products under EXW (Ex Works), FOB (Free on Board), and CIF (Cost, Insurance, and Freight) terms. Each product includes its respective Incoterm for clarity.

We accept payments via bank transfer and credit card. We use the STRIPE platform, recognized for its security and fraud protection. Additionally, we work with OAGRO BANK to ensure reliable and secure payment processes.

Yes, payment security is our top priority. We use STRIPE, a globally trusted platform with advanced fraud protection. OAGRO BANK provides an additional layer of reliability for processing payments. All payment data is encrypted and protected using the latest security technologies.

We offer personalized support in English, Spanish, and Portuguese. We are also expanding our team to provide assistance in additional languages soon.

You can contact us through:

If you experience any issues with your order, please contact us via email or phone. Our customer support team is here to assist you and resolve any problems quickly and efficiently.

At BISTOH Store, customer satisfaction is our commitment. If you encounter any issues with your purchase, we offer return and warranty policies. Please refer to our return policy for detailed information.